Help Centre

This Self-service help centre designed to solve 95% of queries.

You can also enter required details at end of flow for a callback request or opening a new support ticket.

Full Name *

Phone *

Email *

Have you already placed order? *

Please select correct option for next steps

Order Number *

I agree that I have NOT placed any order. * This is required to ensure relevant information for you in next steps.

If you have placed any order, please select 'Yes' in previous question to enter order number. Choosing wrong option may lead to delays.

Reason for callback (Post-sales) *

Reason for callback (Pre-sales) *

Have you already placed return/replacement request on https://allive.in/apps/return_prime/ ? *

>> To read return policies, you can check https://allive.in/pages/return-policy

Return Request Number *

>> This can be located by logging into https://allive.in/apps/return_prime/ or check return request email confirmation.

Is your question related to Estimated time of Return approval? *

Estimated Return approval time

Depending on the option selected by you during return process on https://allive.in/apps/return_prime/ , the estimated return/replacement time window may vary from 1-21 days.

To know your correct timeline, you can login to https://allive.in/apps/return_prime/ using your email and click on return request to see your estimated return/replacement approval timelines.

Does this resolves your primary concern of estimated return approval time? *

Generate return/replacement request

Please generate a return/replacement request within 3 days of delivery on link https://allive.in/apps/return_prime/.

Login to the link using the required details and follow the steps to place a return/replacement request.

Does this solves your primary concern of return/replacement request process? *

Return/Replacement Policy

You can check return policy here: https://allive.in/pages/return-policy

Placing a return or replacement request is easy. You can do it within 3 days of receiving your order by visiting https://allive.in/apps/return_prime/

Does this resolves your primary concern of return/replacement policy? *

Cancellations

Since orders are processed immediately, they cannot be cancelled once order is placed. There can be time delays of pickup data on courier tracking website. However, once the product is received, it can be opted under return policy.

Read policy here: https://allive.in/pages/return-policy

Does this resolves your primary concern of cancellations? *

Order dispatch time

Orders are dispatched within 2 working days. You will receive an email with tracking number. Reach out to us in case you don't receive one.

In case your order is already handed over to courier by us and there is delay from courier, we highly recommend you to call courier company and provide them tracking number for a faster resolution.

Does this resolves your primary concern of order status? *

Issues with courier company

If you are facing issues with courier company or delivery boy, we highly recommend that you call courier company and raise a concern by providing tracking number.

In case this doesn't help, reach out to us.

Does this resolves your primary concern of issues with courier company? *

Other

For immediate resolution to basic queries, we recommend that you select relevant option in dropdown. It will guide you in correct direction without waiting for any response from our side.

Use this option only if you are unable to locate your question listed in dropdown.

Does this resolves your primary concern of other issue? *

Product related inqury

The products are carefully curated from global manufacturers to ensure you get the best available in the market.

If, for any reason, you are not satisfied with your purchase, our return policy allows you to raise a return request within 3 days of product delivery.

Placing a return or replacement request is easy. You can do it within 3 days of receiving your order by visiting https://allive.in/apps/return_prime/

Does this resolves your primary concern of product related inquiry?

Product Inquiry

Does this resolves your primary concern of product inquiry? *

Other inquiry

Does this resolves your primary concern of other inquiry? *

Reach out to us via: *

Email/Ticket [Estimated reply time: 24-48hrs] (Recommended for faster resolution)
Callback [Estimated reply time: 48-72hrs]

Re-confirm Phone Number *

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Email/Ticket [Estimated reply time: 24-48hrs] (Recommended for faster resolution)
Callback [Estimated reply time: 48-72hrs]

Re-confirm Phone Number *

Enter query *

Reach out to us via: *

Email/Ticket [Estimated reply time: 24-48hrs] (Recommended for faster resolution)
Callback [Estimated reply time: 48-72hrs]

Re-confirm Phone Number *

Enter query *

Reach out to us via: *

Email/Ticket [Estimated reply time: 24-48hrs] (Recommended for faster resolution)
Callback [Estimated reply time: 48-72hrs]

Re-confirm Phone Number *

Enter query *

Reach out to us via: *

Email/Ticket [Estimated reply time: 24-48hrs] (Recommended for faster resolution)
Callback [Estimated reply time: 48-72hrs]

Re-confirm Phone Number *

Enter query *

Reach out to us via: *

Email/Ticket [Estimated reply time: 24-48hrs] (Recommended for faster resolution)
Callback [Estimated reply time: 48-72hrs]

Re-confirm Phone Number *

Enter query *

Reach out to us via: *

Email/Ticket [Estimated reply time: 24-48hrs] (Recommended for faster resolution)
Callback [Estimated reply time: 48-72hrs]

Re-confirm Phone Number *

Enter query *

Reach out to us via: *

Email/Ticket [Estimated reply time: 24-48hrs] (Recommended for faster resolution)
Callback [Estimated reply time: 48-72hrs]

Re-confirm Phone Number *

Enter query *

Reach out to us via: *

Email/Ticket [Estimated reply time: 24-48hrs] (Recommended for faster resolution)
Callback [Estimated reply time: 48-72hrs]

Re-confirm Phone Number *

Enter query *

Reach out to us via: *

Email/Ticket [Estimated reply time: 24-48hrs] (Recommended for faster resolution)
Callback [Estimated reply time: 48-72hrs]

Re-confirm Phone Number *

Enter query *

Reach out to us via: *

Email/Ticket [Estimated reply time: 24-48hrs] (Recommended for faster resolution)
Callback [Estimated reply time: 48-72hrs]

Re-confirm Phone Number *

Enter query *

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Improved Portable Steam Iron [Works on any fabric]

Improved Portable Steam Iron [Works on any fabric]